Last Updated: September 17, 2024
Placing Your Order
We aim to get your fragrance favorites to you as quickly and safely as possible. Here’s what you need to know about our shipping process:
- Order Processing: Once you place your order, we’ll process it within [number] business days.
- Shipping Address: Please double-check your shipping address during checkout to ensure accurate delivery. We can only ship to the address provided at the time of purchase.
- Order Changes: If you need to change your shipping address before your order goes out, please contact us as soon as possible at sales@elegantfragrances.co.za. We’ll do our best to accommodate your request.
Shipping & Delivery
- Shipping Costs: Shipping costs are calculated at checkout based on your order total and chosen shipping method.
- Delivery Times: Estimated delivery times will be displayed at checkout and depend on your chosen shipping method and location. We offer a variety of shipping options to suit your needs.
- Tracking: Once your order ships, you’ll receive a notification with a tracking number so you can follow your package’s progress.
- Wholesale Orders: For wholesale orders, please note that our standard lead time is 12 to 18 business days. This timeframe allows us to ensure the quality and accuracy of your order before shipment.
Risk of Loss and Title
The risk of loss and title for products purchased on our website transfers to you upon delivery of the items to the carrier. This means that you become responsible for any damage or loss that may occur during shipping, including lost or damaged packages. In the event of a lost or damaged package, you will need to file a claim with the carrier. We are not responsible for any losses or damages incurred during shipping.
Customer Service
For any questions or concerns regarding your order or shipment, please don’t hesitate to contact our friendly customer service team at:
- Email: sales@elegantfragrances.co.za
- Website: https://elegantfragrances.co.za/contact/