Last Updated: September 17, 2024
Thank you for shopping at Elegant Fragrances!
We understand that sometimes a fragrance might not be the perfect fit. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines the guidelines for returning and receiving a refund for your Elegant Fragrances products.
What can be Returned?
- Retail Purchases: You may return unopened, unused, and undamaged retail products within 7 days of receiving your order.
- Original packaging: The product must be in its original, unopened packaging.
- Receipt: Please include a copy of your receipt or proof of purchase with your return.
What cannot be Returned?
- Used or damaged products cannot be returned.
- Personalized or custom-made products: This includes any product altered to your specifications.
- Items not suitable for return: This includes products that degrade quickly, have a short expiration date, or cannot be returned for hygiene reasons (e.g., unsealed perfume).
- Wholesale Orders: Wholesale orders are subject to different return policies. See details below.
Wholesale Return Policy
- Non-Customized Products: Unopened, unused, and undamaged wholesale products can be returned within 4 days of receiving your order. These products must be in their original packaging.
- Customized Products: Unfortunately, customized wholesale orders cannot be returned.
Returning Your Order
- To initiate a return, please contact us within the designated timeframe for your order type (retail or wholesale) using one of the methods below:
- Email: sales@elegantfragrances.co.za
- Website: www.elegantfragrances.co.za/contact/
- Phone: 060 903 0890
- We will provide you with instructions on how to return your items.
- Please note: You are responsible for the cost and risk of returning the goods to us. We recommend using a trackable shipping service and obtaining proof of delivery. We cannot be held responsible for lost or damaged items during return shipment.
Refunds
- Once we receive your returned item and confirm it meets the return criteria, we will issue a full refund for the purchase price (excluding original shipping costs) to your original payment method.
- Please allow up to 10 business days for your refund to be processed and reflected in your account.
Contact Us
If you have any questions about our Return & Refund Policy, please don’t hesitate to contact us:
- Email: sales@elegantfragrances.co.za
- Website: www.elegantfragrances.co.za
- Phone: 060 903 0890
Changes to this Policy
We reserve the right to modify this Return & Refund Policy at any time. We will update the “Last Updated” date at the top of this policy when changes are made.
We appreciate your understanding!